Terms of Service

1. Who we are & what these terms cover

H@rts (Harts Digital Hub) is a software and digital services company operating from Cameroon. These terms apply to everyone who uses this website, talks to our AI assistant, submits a project enquiry, buys one of our packages, engages us for a custom project, or holds a Training Hub account.

By using the site or engaging us, you agree to these terms. If you're agreeing on behalf of a business, you confirm you're authorised to do so.

2. Quotes, scope & what's included

• SME packages (Starter, Essential, Growth, Pro, Build & Launch) have published prices and a fixed feature list. What's listed is what's included.
• Enterprise projects (custom software, cloud architecture, AI chatbots, integrations) are scoped and quoted individually. The written quote or statement of work we send you — not this website, and not anything our AI assistant says — defines the actual deliverables, timeline and price.
• Prices shown on the site and quoted by the assistant are indicative and in USD. They can change, and the figure confirmed by a member of our team in writing is the one that applies.
• Work outside an agreed scope is quoted separately before we start it. We won't bill you for out-of-scope work you didn't approve.

3. Payment

• Setup fees are one-time and payable before work begins. Managed packages are billed yearly.
• The yearly fee can be paid in full or split into 2–3 interest-free Mobile Money instalments, agreed in writing up front.
• Enterprise projects are typically milestone-based, per the schedule in your quote.
• Payments are confirmed by a member of our team. Our AI assistant never confirms a payment — if it appears to, that confirmation is not binding.
• If an instalment or renewal is more than 30 days late, we may pause managed services (hosting, social management, support) until the account is current. We'll always tell you before we do.

4. What you need to give us

Projects need input from you: content, logos, product details, access to accounts or systems we're integrating with, and timely feedback at review points. Where a deadline slips because we're waiting on you, the timeline shifts accordingly — we'll flag it rather than let it drift silently.

You confirm you own or have the right to use any content, images, trademarks or data you give us.

5. Revisions, delivery & acceptance

Each package or quote states its included revision rounds. Additional rounds, or changes that alter the agreed scope, are quoted before we do them.

After delivery you have 14 days to raise anything that doesn't match the agreed scope, and we'll fix it at no cost. After that the work is considered accepted, and further changes fall under a support retainer or a new quote.

6. Ownership of the work

• Once a project is paid in full, you own the deliverables we made specifically for you — your site content, designs, brand assets and custom application code.
• We keep ownership of our own pre-existing tools, frameworks, internal libraries and know-how, and grant you a licence to use them as part of your deliverable.
• Third-party components (open-source libraries, fonts, stock assets, hosting and API providers) stay under their own licences.
• Unless you ask us not to, we may show the work in our portfolio and marketing.

7. Managed services & SLA retainers

Retainers (Standard, Priority, Enterprise) run monthly and cover the response targets and scope written into your agreement. Uptime figures quoted on this site are targets we engineer toward, not guarantees, except where a signed SLA states otherwise.

Either side can end a retainer with 30 days' written notice. We'll hand over your data and access in a usable form on request.

8. Refunds & cancellation

• Setup fees cover discovery and initial build and are non-refundable once work has started.
• If you cancel mid-project, you're billed for work completed to that point and we hand over what's done.
• Yearly managed fees aren't refunded pro-rata after the service period starts, but you can cancel the next renewal any time before it bills.
• If we can't deliver what we agreed and it's on us, we'll refund the affected portion. We'd rather fix it than argue about it.

9. Our AI assistant

The assistant on this site answers questions and helps scope enquiries. It's a helpful starting point, not a contract: it can be wrong, and nothing it says binds us. Anything that matters — price, scope, timeline, payment — is confirmed by a person on our team in writing.

Don't send confidential credentials, card numbers or sensitive personal data through the chat. See our Privacy Policy for how conversations are handled.

10. Training Hub

Training Hub accounts are for one person and shouldn't be shared. Course materials are ours and are licensed to you for personal learning — not for redistribution or resale. Certificates confirm completion of our programme and carry a verifiable ID; they are not an accredited academic qualification. We may suspend an account for shared access or misuse of materials.

11. Acceptable use

Don't use this site or our services to break the law, send spam or bulk unsolicited messages, infringe someone's rights, probe or attack our infrastructure, or scrape the site at a scale that degrades it for others. If you're deploying a chatbot we built, you're responsible for complying with the rules of the channel it runs on — including WhatsApp Business policies and applicable messaging and data-protection law.

12. Liability

We do this work carefully, but we can't promise software will be free of every defect or that third-party providers (hosting, WhatsApp, payment or AI providers) will never have an outage. To the extent the law allows, our total liability for any claim connected to an engagement is limited to the amount you paid us for that engagement in the preceding 12 months, and we're not liable for indirect or consequential losses such as lost profits or lost data. Nothing here excludes liability that can't legally be excluded.

13. Confidentiality

Anything you share with us about your business that isn't public stays confidential, and we expect the same for what we share with you. This survives the end of an engagement.

14. Changes to these terms

We may update these terms as our services change. The version published here on the day you engage us is the one that applies to that engagement. Material changes affecting an active retainer will be sent to you directly.

15. Governing law & disputes

These terms are governed by the laws of the Republic of Cameroon, and the courts of Cameroon have jurisdiction. Before going to court, both sides agree to try to resolve the issue directly — talk to us first, and we'll do the same.

Contact us

Questions about these terms? Reach us at support@hartsdigitalhub.com or +237 622 341 343. See also our Privacy Policy.